Pão de Açucar – Praça Tamandaré Goiânia
The major chain supermarkets in Brazil (Bom Preço, Carrefour, Extra, Pao de Açúcar, Wal-Mart) and regional supermarkets offer a wide range of goods and products. Some even carry imported items (normally very expensive). One supermarkets is pretty much like another as far a layout and infrastructure are concerned. The differentials are price and service.
The price spread from one store to another varies a great deal and varies from one day to the next. If you are looking at big ticket items, it definitely is worth doing some price checking via the internet first.
The biggest “price” problem is within a store. Shelf prices and the check-out stand prices many times do not match. The error is usually in favor of the check-stand. Thus, you always have to check the item’s price at one of the bar-code readers located around the store. This is especially true if the item is on sale. But, you still have to watch the check-out stand’s monitor during.
This very problem happened the other day at Pão de Açúcar supermarket at Praça Tamandare here in Goiania. I bought an item, got to the check-out stand and the price was different – more expensive. I returned to the section to purchase a different brand…there was an employee there re-organizing everything…it was a mess! No one was there when I made the orginal purchase.
Pão de Açucar has a suggestion box – most supermarkets do not. I left my complaint. As I am writing this they called me. I never, never would have expected that!!!.
I haven’t found much difference between the stores in terms of service. Most of the check-out people are stoned faced. Kind of like the flight attendants on US airlines. I don’t fault the employees. The companies usually don’t invest much in training and I imagine the managers don’t get much training either in customer service. But, we go there for price, so if the service is lacking; no biggie.